Frequently Asked Questions

I’m sure you’re being over inundated with the Coronavirus (COVID-19) and it’s varients (Delta, Omnicron, etc) but just want to let you know we are still here and intend to be here to help you with any plumbing problems as long as we can. 
 
We have been closely monitoring the complex and rapidly evolving coronavirus (COVID-19) situation and would like to extend a special thank you to the local, state and federal agencies, as well as health officials who work diligently to contain the virus. We are following the guidance from the Centers for Disease Control (CDC) to ensure that we are making consistent, fact-based decisions about our activities and our operations.
 
It is imperative that we begin to implement additional precautions for the safety of our community, staff and clients: 
 
1). If you are sick or have been exposed to the Coronavirus, please cancel your appointment. All cancellation fees will be WAIVED at this time. 
 
 
 
2). If you need to cancel your appointment, please contact our office at 414-762-5723, as promptly as possible to allow for our technicians to have time to rearrange the schedule. 
 
 
 
3). Please avoid physical contact with our technicians during the time of the appointment. We will greet you with a warm smile (behind a mask of course), but not a handshake at this time. 
 
 
 
4). Please wash your hands with soap and water for 20 seconds prior to our arrival for our scheduled appointment. With your permission, please instruct our technician to do so as well as they cannot do so without your permission as it is your home. If they are not allowed to wash their hands, they will utilize the limited supply of hand-sanitizer provided to them.  
 
 
 
5). If our technicians or consultants are sick, they will be asked to stay home and get well, therefore we will ask for your patience and understanding with regards to scheduling.  
 
 
 
We thank you in advance for your patience during this most challenging and unprecedented time. As businesses, there isn’t a guide to the proper precautions and protocol for the Coronavirus, therefore, we are doing our best. 
 
 
 
Be safe. 
 
 
 
Be well. 
 
 
 
Be diligent. 
 
 
 
Thank you for your patience and understanding in advance! 
 
 
 
Tim, Jeff and Todd.
 
A plumbing license is required to install plumbing in the state of Wisconsin, with a few exceptions. Below are the circumstances in which the plumbing installation may be completed by the homeowner without a license.
 
    The plumbing is located inside the building.
    The project is in a single-family residence.
 
    The home is your primary residence, not a cabin, summer home, rental property, business, etc. Primary residence is determined as the address where he or she claims permanent residency for voting and received state or federal tax mailings, etc.
    You occupy the home, so this exemption does not apply to new construction. There are code requirements regarding plumbing fixtures that must be installed for a home to be occupied, including at least; one water closet, one washbasin, one kitchen sink, and one bathtub or shower to meet basic requirements of sanitation and personal hygiene.
    The Plumbing is in farm buildings, other than a new, one-family home, on property owned and occupied by the property owner except where a license may be required by local ordinance.
Journeyman Plumber License – A license issued after a plumber has successfully completed a training term of at least five years and successfully passes a journeyman’s exam.
 
Master Plumber License – A license issued to a Journeyman Plumber who has worked for a minimum of 3 years and who successfully completes the master plumber exam issued by the prevailing licensing authority in their jurisdiction. This license is required to do business as a plumbing contractor in the State of Wisconsin and allows the plumber to advertise to do work for the home or business owner.
Hiring a contractor who’s been recommended by someone you know is the best choice. Word of mouth from a happy customer is the best source. Ask your neighbors and friends about Tim’s Plumbing Company!
 
Call your local Better Business Bureau and your local consumer affairs office to see if they have any information about any contractor you’re considering.
 
Ask the contractor if the company is insured against claims covering workers’ compensation, property damage, and personal liability in case of accidents (we are). Ask to see a copy of the certificate of insurance or ask for the name of their insurance carrier to verify that the contractor has insurance.
 
Licensing and/or bonding is required by State Law, so ask to see a copy of the document to ensure that the contractor is properly licensed and/or bonded.

By State Law, any plumbing work associated with the waste system or water system in a commercial or residential building must have a Plumbing Permit filed with the local municipality and a Plumbing Inspector must inspect the work.

This includes (but is not limited to) Water heaters, Toilets, Sinks, Garbage Disposals, etc.

General Liability – This insurance covers property damage or bodily injury to non-employees of the contractor while performing his/her duties. The limits vary.
 
Workers’ Compensation – This is coverage protecting the owner from liability involving an injury to a workman on the job site. Some coverage excludes the company owner. If the owner is performing work on the job site, he/she should be required to show proof of coverage. Property owners can be held responsible for an injury to a contractor or contractor’s employees while working on their property if the contractor does not have worker’s compensation insurance.
 
We are insured with Federated Insurance
Permit Bond – This is required by many municipalities. This bond guarantees payment of all permit fees and other regulatory fees accrued for a job up to the bond limit